Nora's Lutong Bahay may amend or update these Terms and Conditions from time to time, with or without notice.

The online ordering portal is administered by a third-party provider.

Nora's Lutong Bahay is committed to ensuring the privacy of all users' (Users) information.
Privacy policy
This Privacy Policy applies to all personal information submitted by Users on The Nora's Lutong Bahay ordering platform (the Website) or emailed to Nora's Lutong Bahay, and any information that may be automatically retrieved through the services that Nora's Lutong Bahay offers on the Website (Services).
By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
  • Nora's Lutong Bahay may amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.
  • In order to use the Services, all Users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.
  • The personal information that Users provide will only be used in connection with the Services offered by Nora's Lutong Bahay, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Nora's Lutong Bahay reserves the right to use data (on an anonymous basis) in relation to Users' use of the Services for marketing purposes.
  • Unless expressly authorised to do so by the relevant User, Nora's Lutong Bahay will not disclose any User's personal information to any third party except where the disclosure relates to the purposes for which the information was collected.
  • Users may request at any time to see the personal information that Nora's Lutong Bahay holds on its behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).
  • Nora's Lutong Bahay will securely store Users' personal information in Australia or New Zealand or in any other country, which Nora's Lutong Bahay may from time to time offer its Services. Users' personal information may, therefore, be transferred outside of New Zealand.
  • Nora's Lutong Bahay may hold Users personal information both before and after the cancellation of each User's account, but only for as long as Nora's Lutong Bahay is lawfully entitled to do so.

Use of the ordering platform

If the website is used (including for online ordering), you are responsible for maintaining the confidentiality of your personal details, password and payment details. You agree to accept full responsibility for all your activities on our website and online ordering.

If you order online we may send you an email or SMS confirming the details of your order. The confirmation email or SMS will not constitute a tax invoice. Nora's Lutong Bahay online ordering system must only be used by persons over the age of eighteen (18) years, or otherwise under the supervision of an adult or guardian.

Nora's Lutong Bahay reserves the right to refuse service, terminate your access to the website or online ordering, remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you.

In making Nora's Lutong Bahay online ordering system (website and applications) available for use, Nora's Lutong Bahay merely acts as an agent of sub-franchisee stores from which the products or services will be provided (as selected by you or determined based on proximity to the delivery address) does not (except where you order from Nora's Lutong Bahay store) provide you with any goods or services makes no warranties or representations regarding the goods and services to be provided (including availability and delivery) 

Nora's Lutong Bahay does not guarantee that the website or online ordering system will be free from viruses or other harmful components and you agree to hold harmless Nora's Lutong Bahay from any claim, judgement, loss, expense, liability from any viruses or harm suffered by you as a result of using the website, applications or online ordering and reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

In using Nora's Lutong Bahay online ordering system (whether via the website or an application) you acknowledge that all orders are treated as an express intention to purchase the nominated goods or services for the agreed online prices acknowledge that you contract with the individual store from which you order and not Nora's Lutong Bahay except where you order from a Nora's Lutong Bahay owned store) and therefore you have no claim, recourse or action against Nora's Lutong Bahay whatsoever (except where you order from a Nora's Lutong Bahay owned store) and indemnify Nora's Lutong Bahay from all claims, losses, judgement, liability and damage relating to a failure of the online ordering system.

Deliveries will be left at your door if you are not home or at your office as standard policy unless you inform us otherwise. Please note that deliveries arrived between 2pm and 5pm. If you require an earlier delivery please let us know by contacting us on 09 435 3660 or 0210743518 to discuss.


Cut off time for ordering is 12pm. Orders will be delivered around 2-5pm the same day. Orders placed after 12pm will be delivered the next day. 

****NO Rural Deliveries****

For store pick up - customers will not be allowed to enter the shop. Orders will be handed out to you at the door once you show your order confirmation. Kindly advise the pickup time and rego of your car if you are placing your order via our website and Facebook page. We will require you to fill in a guest book for contact tracing purposes.

Please select your order carefully as refunds are provided at the sole discretion Nora's Lutong Bahay and are not guaranteed.

Deliveries will be left at your door if you are not home or at your office as standard policy unless you inform us otherwise. 

No delivery charge if customers are going to pick up from our store.
Fixed delivery charge of $5 for deliveries within Kamo area.
Fixed delivery charge of $10 for deliveries within Whangarei CBD, Morningside, Raumanga, Riverside, Regent, Kensington, Whau Valley, Tikipunga, Onerahi and Maunu area.

Delivery outside of Whangarei will incur freight charges. Please call to discuss.

No rural and PO box deliveries
At this stage we are unable to deliver to the following areas: Glenverbie, Kauri, Maungatapere, Poroti, Tutukaka, Ngunguru, Matapouri and Whangarei Heads. If you live in this area you are welcome to phone in your order and collect at agreed date/time.


You agree to defend, indemnify and hold harmless Nora's Lutong Bahay, the Master Franchisor and related corporations, affiliates, and the officers, directors, employees and agents of these entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from or in connection with (i) your use of and access to the website (including any online ordering and applications) (ii) your violation of any term of these Terms and Conditions of Use and (iii)
your violation of any third party right, including without limitation any copyright, property, or privacy right (iv) any claim that one of your User Submissions caused damage to a third party and (v) use of the User Submissions by The Bakery Basket.
Ability to accept terms and conditions of use

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions of Use, and to abide by and comply with these Terms and Conditions of Use.

Return Policy Content

We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is substandard quality, late deliveries, being overcharged if the price wasn’t set beforehand, we will provide a remedy as required by the Consumer Guarantees Act. 

Consumer Protection helpline
0508 426 678 (0508 4 CONSUMER)
Privacy Policy Content

We collect personal information from you, including information about your:
contact information
billing or purchase information
We collect your personal information in order to:
process online orders
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.  If you’d like to ask for a copy of your information or to have it corrected, please contact us at noralutongbahay@gmail.com, or 09 435 3660, or Shop 2 475B Kamo Road Whangarei.